Privacy Policy

CityPets Veterinary Care & Wellness
Effective Date: February 10, 2026

1. Overview

CityPets Veterinary Care & Wellness (“CityPets,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you opt in to receive SMS messages through our Application-to-Person (A2P) 10-digit long code (10DLC) messaging program.

By providing your mobile phone number and opting in to receive SMS messages, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following information when you opt in to receive SMS messages:

Mobile phone number

Name (if provided)

Any additional information you voluntarily provide during the opt-in process or through communications with us

3. Use of Information

We use your information solely for purposes related to our SMS messaging program, including:

Sending appointment confirmations and reminders

Sending medical reminders (e.g., vaccines or wellness reminders)

Responding to inquiries, requests, or communications

Providing real-time service-related messages

4. Data Sharing and Disclosure

CityPets does not sell, rent, or share your mobile information with third parties or affiliates for marketing, promotional, or advertising purposes.

We may use your information only as necessary to deliver SMS communications and comply with legal obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Opt-Out and Help

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP to any message.

6. Message Frequency and Fees

Message frequency may vary depending on your interactions with CityPets.
Standard message and data rates may apply according to your wireless carrier’s plan.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address:
CityPets Veterinary Care & Wellness
1212 S. Charles St
Baltimore, MD 21230

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

SMS Terms and Conditions

CityPets Veterinary Care & Wellness

1. Program Description

By opting in to CityPets’ SMS messaging program, you agree to receive text messages related to:

Appointment confirmations and reminders

Medical reminders (e.g., vaccines due)

Customer service and real-time communications

2. Opt-Out

You may cancel the SMS service at any time by texting STOP to the messaging number.
After you send STOP, you will receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages unless you opt in again.

3. Help

If you experience issues with the messaging program, reply HELP for assistance or contact us directly at [email protected]
.

4. Message Frequency and Rates

Message frequency varies.
Message and data rates may apply based on your wireless carrier’s plan. For questions about your plan, contact your wireless provider.

5. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

6. Privacy

Your participation in the SMS program is subject to this Privacy Policy. We do not share or sell your mobile information for marketing or promotional purposes.